Privacy Policy
PRIVACY POLICY FOR CLIP'N CLIMB BALI
Clip’n Climb Bali (« we », « us », “our”) is committed to protecting your privacy. We strive to respect any personal information you share with us or that we receive from others, ensuring it is kept secure. This Privacy Policy (« Policy ») outlines our data processing practices and your rights regarding how your personal information is used and collected, including through our website.
Please read this Policy carefully to understand how we use your personal information. Providing your personal information to us is voluntary; however, without providing certain personal information, your use of our services or interaction with us may be limited (for example, you may be unable to make an online booking).
1. HOW WE COLLECT PERSONAL INFORMATION ABOUT YOU
A. When You Give It To Us Directly
- Personal information you submit through our website when making a booking or signing up for our email newsletter.
- Information you provide when communicating with us by email, phone, or in person.
B. When We Obtain It Indirectly
- We do not currently receive any personal data from third-party companies.
C. When It Is Available Publicly
- Information available from external publicly accessible sources, such as social media platforms, depending on your privacy settings.
D. When You Visit Our Website
- Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating systems, and platforms.
- Usage Information: Pages visited, services viewed or searched for, page response times, download errors, length of visits, referral sources, and page interaction information.
We currently do not use cookies on our website to collect personal information.
2. WHAT PERSONAL INFORMATION DO WE USE?
We may collect, store, and process the following types of personal information:
- Contact Details: Name, postal address, telephone number, email address, emergency contact details, and social media identity if applicable.
- Personal Details: Date of birth and gender.
- Financial Information: Bank details and/or credit/debit card details.
- Technical Data: Information about your device and website usage, including IP address and geographical location.
- Other Information: Personal descriptions, photographs, qualifications, experience, and any other information provided as per Section 1.
Special Categories of Data
We may collect sensitive personal information, such as health details relevant to the use of our facilities. We will only process this information with your explicit consent or where permitted by law.
3. HOW AND WHY WE USE YOUR PERSONAL INFORMATION
We use your personal information for the following purposes:
- Service Provision: To register you as a member and allow you to make bookings.
- Communication: To provide you with services, products, or information you have requested and to respond to your inquiries.
- Marketing: To send you information about our services, events, or activities (with your consent).
- Safety and Security: To keep our facilities safe and secure.
- Administration: To manage our website and ensure content is presented effectively.
- Legal Obligations: To comply with legal requirements and regulations.
- Improvement: To analyze and improve our services, activities, and internal records.
4. LAWFUL BASES
We process your personal information based on one or more of the following legal grounds:
- Consent: You have given clear consent for us to process your personal information for specific purposes.
- Contractual Necessity: Processing is necessary for a contract with you or because you have asked us to take specific steps before entering into a contract.
- Legal Obligation: Processing is necessary for compliance with a legal obligation.
- Vital Interests: Processing is necessary to protect someone’s life.
- Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your rights do not override those interests.
5. MARKETING COMMUNICATIONS
We may use your contact details to provide you with information about our services and events that may interest you.
- Consent: We will not contact you for marketing purposes without your prior consent.
- Opt-Out: You can withdraw your consent at any time by emailing us at info@clipnclimbbali.com
or clicking the « unsubscribe » link in our emails.
6. CHILDREN'S PERSONAL INFORMATION
We handle children’s personal information with special care:
- Consent: We require consent from a parent or guardian when collecting personal information from children.
- Safeguards: We implement appropriate measures to protect children’s data.
7. HOW LONG WE KEEP YOUR PERSONAL INFORMATION
- Retention Period: We retain your personal information for up to six years unless a longer retention period is required or permitted by law.
- Deletion: If your personal information is no longer needed, we will securely delete or anonymize it.
8. SHARING YOUR PERSONAL INFORMATION
We do not sell or rent your personal information to third parties for marketing purposes. However, we may share your information with:
- Service Providers: Third-party suppliers who assist in delivering our services (e.g., IT services, email marketing platforms).
- Regulatory Authorities: Government agencies or legal entities as required by law.
- Professional Advisors: Accountants, lawyers, and other professional advisors.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
9. SECURITY OF YOUR PERSONAL INFORMATION
We are committed to safeguarding your personal information:
- Measures: We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
- Access: Personal information is accessible only by trained staff and contractors who need it to fulfil their duties.
10. INTERNATIONAL DATA TRANSFERS
- Data Location: Your personal information may be transferred to and stored in countries outside of Indonesia.
- Safeguards: We take reasonable steps to ensure that your data is treated securely and in accordance with this Policy.
11. YOUR RIGHTS
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Ask us to correct any inaccuracies in your personal information.
- Erasure: Request the deletion of your personal information under certain circumstances.
- Restriction: Ask us to restrict processing of your data in specific situations.
- Objection: Object to the processing of your personal information for direct marketing or other purposes.
- Data Portability: Request your data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the details in Section 14
12. CHANGES TO THIS NOTICE
13. LINKS TO OTHER WEBSITES
14. HOW TO CONTACT US
If you have any questions or concerns about this Privacy Notice or how we handle your personal information, please contact us:
- Email: info@clipnclimbbali.com
- Telephone/WhatsApp: 0811 3828 1111
- Address: Jalan By Pass Ngurah Rai No. 524, Sanur Kauh, Denpasar Selatan, 80222, Bali, Indonesia