LEGAL, TERMS & CONDITIONS
IMPORTANT INFORMATION FOR CLIMBERS
Engaging in physical activities like climbing carries inherent risks such as bumps, bruises, and other injuries. By participating in Clip’n Climb Bali, or allowing minors in your care to participate, you acknowledge and accept these risks.
Climbing at Clip’n Climb Bali can be dangerous and may lead to serious injury if safety procedures are not followed. All participants must adhere to the following rules and any additional safety instructions provided by our staff:
- Session Timing: Climbers may only enter the Climbing zone during their designated booking slot.
- Staff Instructions: Always listen to and follow the instructions of Clip’n Climb Bali staff.
- Safety Briefing: Attendance at the mandatory safety briefing, which starts at the time of your booked slot, is required. This includes a 15-minute session reserved for safety briefings unless specified otherwise for special sessions.
- Climb Zone entry: Do not enter the Climbing zone until the safety briefing is completed and your harness has been fully fitted and checked by our staff.
- Age Requirements: The minimum age for climbers in standard sessions is 4 years old.
- Weight Restrictions: Climbers must weigh between 10kg and 150kg. And 30 to 130kg for the Free Fall.
- Extreme Challenges: A minimum height of 120cm is required to participate in extreme challenges like the Vertical Drop Slide.
- Appropriate Attire: Wear comfortable, loose clothing and trainers. Long hair should be tied back. Open-toed shoes, climbing shoes (excepted for the climbing wall), high heels, loose jewelry, and hooded tops are not permitted. We do not provide clothing. Additionally, you can rent sport shoes, climbing shoes and buy sock at the front office.
- Personal Belongings: No baggage, loose clothing, or unauthorized equipment is allowed in the Climbing zone or safety briefing room unless approved by staff. Only water bottles are permitted and must be stored on the provided racks.
- Health Conditions: If unsure about your fitness level or ability to climb, consult with the Climb Zone leader or duty manager before participating. By climbing, you confirm that you are in good health and free from medical conditions that could be aggravated by this activity.
- Medical Disclosure: It is your responsibility to inform Clip’n Climb Bali staff of any past or existing injuries or health conditions that may affect your participation. Proceed at your own risk. Pregnant participants are advised against climbing but may do so after informing staff and accepting personal responsibility.
- Illness: Please refrain from climbing or entering the facility if you are feeling unwell.
KEY SAFETY RULES (EMPHASIZED DURING SAFETY BRIEFINGS):
- Secure Clipping: Do not climb unless securely clipped in via the Automatic BelayMate system.
- Warning Mats: Avoid walking or standing on colored warning mats or marked drop zones on the Climb Zone floor. Use only the designated walkways.
- Climbing Lines: Do not pull down or create slack in the climbing line while climbing.
- No Running: Do not run within the Climb Zone.
IMPORTANT INFORMATION FOR SPECTATORS & VISITORS
- Parental Responsibility: Parents or guardians are responsible for the welfare of their children at all times.
- Climb Zone Access for Adults: Non-climbing adults may enter the Climb Zone to assist children under 6 years old, provided they attend the safety briefing and receive a special whristband. This service is free of charge and should not be included in your booking numbers.
- Adult-to-Child Ratio: We allow a maximum of one adult per child aged under 6 years in the Climb Zone. While some children are confident climbers, an adult should always be present for young climbers under 6 years old.
- Assistance for Older Children: If children over 6 years old require additional support or it’s their first visit, please inform our team upon arrival. Our Climb Zone staff are always available to assist.
- Viewing Areas: Other visitors can watch from our 8A Bar and Resto viewing areas where food and drinks are available.
- Food and Drink Policy: Only food and beverages purchased at Clip’n Climb Bali may be consumed on the premises. Personal water bottles are allowed, but plastic bottle are not allowed in the entire center.
- Non-Climbing Children: Children under 18 who are not climbing are not permitted in the climbing Climb Zone.
- Unattended Minors: Climbers classified as “young children” (ages 4-7) or “children” (ages 8-12) must have a parent or guardian present in the facility. For climbers aged 13-17, if you wish to leave them unattended, inform reception and provide emergency contact details.
- Photography and Videography: Participants and visitors may take photos and videos. Clip’n Climb Bali is not responsible for how these images are used by the public. We may use any photos or videos for promotional purposes.
- Service Animals: We love animals but they are not allowed on the premises.
SESSION-SPECIFIC RULES
- Special Sessions: Details for special sessions will be provided separately. Please refer to specific guidelines for events like group bookings or parties.
- Extreme Challenges: Participants must meet the minimum height and weight requirements.
BOOKING POLICY
- Online Booking: All general climbing sessions and parties should be booked online to ensure availabilty. Bookings are preferred be made through our website by an adult aged 18 or over.
- Group Bookings: For group events or special sessions, bookings can be made online. Please contact our events team via our online inquiry form or email.
- Acceptance of Terms: By completing a booking, you accept all Terms & Conditions outlined here and agree to ensure safety waivers are signed for all climbers.
- Payment: Full payment is required prior to your booking date/time. Booking confirmations will be sent to the email address provided.
- Arrival Time: Please arrive at least 10-15 minutes before your scheduled slot to check in and start your session on time.
- Session Duration: Standard climbing sessions are 1 hour and 15 minutes, including a 15-minute safety briefing and 1 hour of climbing.
- Booking Amendments: The online booking system allows bookings up to 10 minutes before the session start time, subject to availability.
CANCELLATION & REFUND POLICY
General Climbing Sessions:
- 48 Hours Notice: Cancellations or amendments made up to 48 hours before your booking time are eligible for a full refund or rescheduling. Please email info@clipnclimbbali.com
- 24-48 Hours Notice: Cancellations within this window can be rescheduled without expiry. Refunds are not available.
- Less Than 24 Hours Notice: Cancellations within 24 hours can be rescheduled for an off-peak time slot only. No refunds will be issued.
- No-Shows: Failure to attend without prior notice results in forfeiture with no refund or rescheduling.
Birthday Parties:
- A 50% deposit is required to confirm the reservation if the booking is not made online.
- If no meal options or cakes are included, the balance payment can be settled at reception on the day of the party.
- If a meal option is added, 100% payment must be made no later than 4 days prior to the birthday party.
- The deposit is non-refundable but may be transferred, rescheduled (once only), or canceled without additional charges if done at least 7 days prior to the party.
- If changes are made between 4 and 6 days before the party, the deposit remains non-refundable but can be transferred, rescheduled (once only), or canceled with a 20% charge of the total invoice.
- If cancellations or changes are made less than 3 days prior to the party, the deposit is non-refundable and cannot be transferred, rescheduled, or canceled.
Government Restrictions & Adverse Conditions:
- In cases of lockdowns or adverse weather causing closure, bookings can be rescheduled without expiry but are non-refundable.
Discounts & Vouchers:
- Must be applied during the booking process. Only one discount or voucher per booking.
CUSTOMER PROPERTY
- Lockers: Available free of charge to store items at your own risk.
- Liability: Clip’n Climb Bali is not responsible for loss, theft, or damage to personal belongings.
- Lost Property: Contact us via email for inquiries. Items are held for one month before being donated to charity.
BEHAVIOR POLICY
- Conduct: Antisocial or abusive behavior towards other visitors or staff will not be tolerated. Offenders may be asked to leave without a refund.
- Substance Policy: The use of alcohol and banned substances is prohibited. Climbing under the influence is not allowed, and violators will be denied access without a refund.
PARKING
- Availability: Free parking is available for visitors.
- Liability: Use the parking facilities at your own risk. We are not responsible for any loss or damage to vehicles or contents.
- Parking Conduct: Please park responsibly within marked areas and adhere to any posted signage.
8A BAR & RESTAUrANT
- Food & Beverage Policy: Only food and drinks purchased on-site may be consumed in the facility. Personal water bottles are allowed. Plastic water bottle are not allowed in the entire center.
- Birthday Cakes & Decorations: Permitted only in designated party areas for pre-booked parties organized by Clip’n Climb Bali.
- Service: Please follow staff instructions regarding seating and service protocols.
- Feedback: If you are dissatisfied with the service at the 8A Bar & Restaurant, please speak to the manager on duty.
CONTACT US
If you have any questions about these Terms & Conditions, please contact us:
- Email: info@clipnclimbbali.com
- Telephone/WhatsApp: +62 811 3828 1111
- Address: Jalan By Pass Ngurah Rai No. 524, Sanur Kauh, Denpasar Selatan, 80222, Bali, Indonesia
Thank you for taking the time to read our Terms & Conditions. We look forward to providing you with a fun and safe climbing experience.
LEGAL
Clip’n Climb Bali is a registered company in Indonesia under the name PT BALI PANJAT LANGIT.
NIB Number: 2108230101533
NPWP: 50.068.709.0-903.00
Address: Jalan By Pass Ngurah Rai No. 524, Sanur Kauh, Denpasar Selatan, 80222, Bali, Indonesia